Frequently asked questions

Is personalization included in the price?

Yes, that’s our specialty. Each box can be customized as needed for no extra charge. Please note that complex designs are charged hourly. You will be informed about additional fees and we will only start working on your design once we’ve received your approval.

Can I supply my own artwork?

Yes. You have the option of uploading your monogram/design for each item.  Please ensure that your artwork is of good quality. Additional charges will apply for low resolution artwork that needs converting.

How long does order processing take?

You will get a proof of your design within 24 hours after placing your order. Once you approve the design, your order will be processed within the next 5 business days.

Delivery within Israel is 1-2 business days. Standard international delivery is 5-7 business days. Rushed delivery is 3-5 business days.

 If you’ve got a tight timeframe, please don’t hesitate to get in touch and we will do our best to accommodate your needs. 

Can I change the design of a box?

Yes, we are here to help you create a box that you will absolutely love. When you are considering a box, focus on the shape rather than the design and colors, as these can be fully customized to your preferences.

Is it possible to create a new box shape?

Yes, we can create virtually any box shape you desire. The cost of creating a new box shape ranges from $75 to $200, depending on the complexity of the design. Get in touch to find out more.

If I cannot find the box I am looking for on the website, does that mean you do not sell it?

No, it does not. As party trends are constantly evolving, we frequently have new products in development that may not yet be displayed on the website. If you are unable to locate a specific party favor, please feel free to contact us, and we will do our best to assist you.

What is meant by background design?

When you order printed boxes, you have the option to include a design that will be printed in the background of your box. This means that the design will be visible but not as prominent as other design elements on the box.

What if I cannot find the design option I want for my box? Can you create something else for me?

Absolutely! The design elements on our website are meant to inspire you, but if you don’t find anything that suits your preferences, that’s perfectly fine. Simply let us know what you have in mind, and our designers will do their best to create your dream vision for the box.

I don’t see the paper color I want. Can you get me a different color?

Certainly. More paper options are available upon request. Please don’t hesitate to contact us to discuss your preferences.